Frequently Asked Questions

Q. Can I use Sub24 if I have sensitive skin?
A. Yes, Sub24 is suitable for all skin types, especially sensitive skin, as the ingredients are natural.

Q. Who can use Sub24 natural skincare?
A. The products have been designed for young skin but because they are natural, anybody at any age can use them.

Q. Have Sub24 products been tested on animals?
A. No.

Q. Does Sub24 use any preservatives?
A. Yes we do, but what we use is recommended by BioGro (a NZ organisation that certifies whether products are organic or natural).  Any product that has water present, which is most lotions, require a preservative to protect against mould, yeast and bacteria.

Q. Does Sub24 use any fragrances?
A. No, we scent our products with essential oils only.

Q.How long do Sub24 products last?
A. The products have a shelf life of two years. Once opened, we advise that you use the products within six months – as they are natural.

Q. How should Sub24 products be stored?
A. Because our products are natural, it is recommended that they be kept out of sunlight and in a cool area. It is always advised to close the lid in order to protect the product.

Q. Can I return Sub24 products?
A. See our Returns Policy for information about this.

Q. How can Sub24 products be paid for?
A. When you order from us, you can pay with Visa or Master Card through the secure hosted transaction facility of DPS.