Delivery & Returns

Delivery Locations

Sub24 offers delivery throughout New Zealand. We do not offer delivery to PO Box addresses. If you are an overseas customer please send us an enquiry at info@sub24.nz

Online Order Delivery

Delivery is generally within 2-3 business days to New Zealand destinations for orders received before 9am Monday through Friday subject to availability of stock and other considerations. Rural and remote deliveries can take up to 4 days longer.

Delivery

Standard Shipping: A $5.00 flat rate delivery fee applies to all orders under $50. Orders over $50 qualify for free shipping. 

Product Returns

We pride ourselves on producing the highest quality natural skincare and we love getting feedback from our happy customers. If for any reason you're not completely satisfied with our products please let us know.

Please choose carefully as we will not offer a refund if you have simply changed your mind or ordered the incorrect products.

Defective products: If you receive a defective product we offer either a replacement product or a full refund (including postage).

If you need to return an item please contact us via the form on our Contact page, or email info@sub24.nz